Quality Observation Card Form
Background
Sometimes we waited til acked by others before reporting things that are considered defects but we aren’t so sure whether it is a bug or not.
Objective
A FAQ mini version of premortem/postmortem but only for TE, hopefully, can be used for other divisions.
To be honest this is adopted from Safety Observation Card System [Occupational Health and Safety (OHS)]. A safety observation card is a very quick form where reporters identify a potential hazard and report it to their leadership group.
A safety observation is not something that resulted in a Near Miss or an Incident but is a seemingly harmless diversion from best practices and procedures which can become a near miss or incident if ignored for long enough.
Safety observations can support you whether you’re noticing an upward trend in accidents or incidents or even if you just want to stay on top of your safety record.
Need
So we can stop making the same mistake over and over!
We provide more robust, bug-free, stable software by learning how we failed in the past.
We want to learn every single lesson we can from the outages and emergencies to ensure they never happen again. Nothing is more valuable than experience. Especially for new joiners on this squad
QUALITY OBSERVATION CARD
- Unsafe Code — e.g. Token is hardcoded in the script or the token is shown as a notification as plain text on the app side.
- Defect/Report from others — e.g. Can’t log in even after inputting OTP
- Suggestion — e.g. Can’t input alphabet in OTP field
Most observation cards will have the observer describe the unsafe action in words and will include a section to describe what action was taken to change or remove the unsafe. For more severe situations, we might issue a “War-room” requiring that all team members on-site stop until the risk is addressed.
Benefits
The benefits of regular safety observation include:
- Earlier identification of dangerous behavior or potential risk
- Risk mitigation through quality controls
- Reward or reinforce safety best practices
- Reduce quality accidents, incidents, and near misses
- Increase overall awareness and safety culture
- Foster a positive quality mindset for everyone to observe and report quality issues
- Collect quality data to drive root cause analysis
- To create new habits on creating report/observation cards to raise when there’s a risk/defect possibility in the squad.
- We can use this as an observation database so that when the same report happened again we can know for sure that it’s happening twice or a one time only
- Can be used as PA evidence
Competition/Alternatives
Just use the existing premortem or waiting for the postmortem created by the engineer → Don’t be lazy.
References
TBC
